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Achieving digital channel migration for Bournemouth Borough Council, enabling users to rely on the website for answers rather than relying on council staff.
• UX workshops with Council stakeholders to drive cultural change
• Design of an entirely new template set in line with the launch of the Council's revised branding
• Integration of the template designs with the Council's Contensis CMS
In Sitemorse's independent rankings of UK local authority websites, up from 84th
Year on year increase in pages per session
Year on year decrease in bounce rate
Increase in unique site searches - more are relying on the site to answer their queries
Whilst retaining cricket at its heart, the Ageas Bowl wanted their website offering to simplify and improve the user experience for those visitors who wanted information on its other facilities.